![]() Wipe your Blackberry, creating a backup if necessary. Save the policy.bin to your Blackberry installation directory (C:\Program Files\Research In Motion\BlackBerry). If you don't have the CD that came with your Blackberry, the Software can be downloaded here. If you are unsure, it would probably be a good idea to uninstall the Desktop Manager and start again. If this does not work, the only other solution is to push out a blank policy from an actual BES server.Įnsure the Blackberry Desktop Manager is installed using Blackberry Internet Service, and not Blackberry Enterprise Server. Perform the following steps using the policy.bin file found in the Downloads section of this Support Center. If your BES administrator wishes to have a policy remain on your device, please contact Notify support at We will request a copy of the policy to ensure your Notify service will work. This will remove any unknown restrictions which may prohibit you using your Notify service. From the device Home screen, select Options > Advanced Options > Service Book. If for some reason this does not work you can try the following:ĭevices that have interfaced with a BlackBerry Enterprise Server (BES) prior to being used with a NotifyLink Enterprise Server or with NotifySync, need to be returned to the default (or blank) BES IT Policy set before they can be used with Notify Technology software products.īefore installing NotifyLink Device Client or NotifySync on the device:Ī) From the BES, send the default (or blank) IT policy to the device.ī) Make sure the device is no longer connected to the BES.Ĭ) Make sure the network carrier's BIS service books are present on the device. ![]() Most of the time the solution above will remove the policy. Perform item #4, (BlackBerryResetToFactory.bat) in Knowledge Base article 709 to remove the IT Policy. User has an IT Policy in place on their Blackberry device that is preventing NotifyLink from processing properly Posted by - NA - on 30 June 2009 11:13 AM
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